Question 1

What kind of support can we expect?

Accepted Answer

We offer Slack, WhatsApp, Teams, and email-based support for all tiers. Growth and Enterprise plans also include workshops, onboarding help, and access to a dedicated tech lead.

Question 2

Do you support multi-cloud or hybrid infrastructure?

Accepted Answer

For now, we focus exclusively on AWS. This ensures deeper expertise, faster delivery, and better cost optimization across your infrastructure.

Question 3

Can we get help with observability and SLO tracking?

Accepted Answer

Absolutely. We provide dashboards with Prometheus and Grafana, tracing with X-Ray or Zipkin, and SLO/incident tracking for Growth and Enterprise clients.

Question 4

Is the platform customizable for our security or compliance needs?

Accepted Answer

Yes. We support IAM integration, secret management, and readiness for SOC2 and PCI-DSS. Enterprise plans also include a custom OAuth2 server built on Spring Authorization Server.

Question 5

How do we collaborate on delivery and tasks?

Accepted Answer

We share a Kanban board (Jira, GitHub, GitLab, or YouTrack) and send weekly async reports to keep all stakeholders aligned. Growth and Enterprise plans benefit from structured reporting and documentation.

Question 6

Can we pause the engagement if needed?

Accepted Answer

Yes. Our Starter and Growth tiers are flexible and can be paused or cancelled anytime. We adapt to your business pace and budget constraints.

Question 7

Do you handle initial infrastructure setup?

Accepted Answer

Yes. We help bootstrap cloud infrastructure with Terraform, Helm, and GitOps workflows using ArgoCD. This is typically included in the Growth or Enterprise tiers.

Question 8

Can you work with our existing CI/CD pipeline?

Accepted Answer

Yes. We adapt to your CI/CD setup—GitHub Actions, GitLab CI, or others—and help improve reliability through automation, canary deployments, and preview environments.

Question 9

Do you help with cost optimization on AWS?

Accepted Answer

Definitely. We review usage, set up autoscaling with Karpenter or KEDA, and optimize resource allocation. Cost control is built into our delivery.

Question 10

What’s your approach to infrastructure as code?

Accepted Answer

We rely on Terraform and Helm, combined with GitOps practices through ArgoCD. All infrastructure is versioned, peer-reviewed, and continuously deployed.

Question 11

Do you support async and event-driven architectures?

Accepted Answer

Yes. We design modular, loosely coupled systems built on messaging and event streams. It’s part of our default architecture for most clients.

Question 12

What’s the typical onboarding process?

Accepted Answer

We start with a kickoff call, review your architecture and pain points, then align on goals and timelines. You’ll see results during the first week.

Question 13

Can we scale up or down depending on our needs?

Accepted Answer

Absolutely. All plans are flexible. You can ramp up delivery during launches or pause during quiet phases. We adapt to your rhythm.

Question 14

Who are the engineers behind SEVNTEC?

Accepted Answer

Only senior engineers with real-world experience in production systems. We don’t subcontract — you always work with hands-on experts.

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